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Shipping & Returns

» I live in the United States - can I use Borderfree to ship an order internationally, but pay in U.S. Dollars (USD)?

» I found the perfect gift for a friend in the United States! Can I ship it to the U.S. online?

» What are my international shipping options?

» What are the international shipping rates?

» Do you ship to U.S. military addresses (APO/FPO)?

» Are there any items that cannot ship to my country because they're restricted?

» Can I ship furniture items internationally?

» Can I place an international order to ship to multiple addresses?

I live in the United States - can I use Border free to ship an order internationally, but pay in U.S. Dollars (USD)?

Yes! Border free supports international gift-giving. You'll receive a guaranteed order total for an order that is shipping internationally, but pay in U.S. dollars using a U.S. credit card. This will also work if you're an American traveling or living aboard.

I found the perfect gift for a friend in the United States! Can I ship it to the U.S. online?

Orders shipped to the United States must have a U.S. credit card billing address to be purchased online. We apologize for any inconvenience this may cause. U.S. orders with an international billing address may be placed over the phone. Long distance fees may apply. Please call (IDD #) 001- 513-573-8170 during our business hours (U.S. Time Zones only):

Monday-Friday 9:00AM – 9:00PM

Saturday 9:00AM – 7:00PM

Sunday 11:00AM – 7:00PM

If you would like to ship an order to the United States and have a U.S. billing address, you can place your order through our U.S. site.

What are my international shipping options?

Most in-stock items generally arrive within 4-13 business days after your order is received. ("Business days" means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

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What are the international shipping rates?

International shipping rates are calculated based on a number of factors including desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination country/region. International shipping will be calculated during checkout by Borderfree.

Do you ship to U.S. military addresses (APO/FPO)?

Order shipping to U.S. military addresses must be placed through the United States site, as they are not subject to the same costs and logistics flows as international orders.

Are there any items that cannot ship to my country because they're restricted?

Unfortunately, we don't currently support the sale of gift cards to international customers or the redemption of gift cards for orders shipped internationally. Due to shipping regulations, the following product categories sold on the U.S. site are not available on the international site due to shipping regulations: electronics, beauty & fragrances. If, for some reason, there are any other items that cannot be exported from the U.S. and/or imported into your destination country selection, Borderfree will notify you during the checkout process.

Can I ship furniture items internationally?

Unfortunately, international shipping restrictions prevent us from being able to ship oversized items to some countries outside of the U.S.

Can I place an international order to ship to multiple addresses?

Unfortunately, no. International Orders may not be split between multiple destinations.

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